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Frequently Asked Questions (FAQs)

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About

While our current curriculum is optimized for iGCSE students, the beauty of scientific and mathematical knowledge is its universality. Students following other curricula, self-learners, or anyone with a spark of curiosity about how our universe works will find our platform valuable. That said, iGCSE students will benefit from our specific exam preparation features and syllabus alignment.

We believe learning happens best when complex ideas are presented with clarity, visual support, and genuine enthusiasm. Our approach incorporates three key elements: conceptual understanding (the “why” behind formulas and theories), practical application (connecting abstract concepts to the real world), and exam technique (strategies to demonstrate your knowledge effectively).

This trio of approaches helps transform intimidating subjects into fascinating explorations of our universe.

Account

Registration is simple and takes less than two minutes. Visit yg-academy.com, click the “My Account” button, and follow the guided process. You’ll need to provide basic information, create login credentials, and select your subscription plan.

Once registered, you’ll gain immediate access to our platform and can begin your learning journey right away.

You can update your educational level in your account page to make sure every time you get on the website that the right course and you don’t have to waste time finding your level.

Subjects

Our curriculum currently covers Physics, Chemistry, Biology, and Mathematics at the iGCSE level. Each subject is broken down into modules that align with the syllabus while going beyond textbook learning. We’re constantly expanding our library, with Languages, Geography, History, and Further Mathematics planned for the near future.

Science and mathematics are evolving fields, and educational standards change too. We review and update our content twice annually to reflect curriculum changes and incorporate the latest scientific discoveries and mathematical approaches.

When examination boards announce syllabus updates, we implement these changes within weeks, ensuring you’re always learning the most current and relevant material.

Absolutely! Learning isn’t one-size-fits-all. Our platform offers three progression paths for testing yourself: Easy (building core understanding), Medium (comprehensive syllabus coverage), and Hard (exploring beyond syllabus requirements for advanced students). You can seamlessly move between these levels based on your comfort with different topics.

Most modules can be completed in 4-6 hours of focused learning, though we encourage you to progress at your own pace.

The beauty of our system is its flexibility – some students prefer intensive study sessions, while others benefit from spreading learning over days or weeks. Our platform remembers your progress, allowing you to learn in whatever pattern works best for your brain.

All our content is made with the intention of teaching complete beginners, so the only prerequisite is the WANT to learn something new!

All you need is a device with internet access. Our platform is designed to be fully self-contained, with all necessary learning materials, visualizations, and practice exercises included. For some experiments or demonstrations, we suggest common household items, but these are always optional and alternatives are provided.

Subscription

We offer three subscription tiers: Graduate (Free – Basic Textbook Access), Master (Past Paper Questions + Flashcard Games), and Expert (Full Topic Videos – Some free on YouTube) and Genius (Weekly 2-Hour Q&A with Experts + All Features). Each tier is available as a monthly subscription or annual plan (with savings of approximately 20%). Detailed pricing information is available on our website, with special rates for schools and educational institutions.

Yes! We offer a 7-day free trial with access to selected content from each subject area. This gives you a genuine experience of our teaching style and platform features before making a financial commitment. No payment details are required for the trial – just register and start exploring.

We’re confident you’ll love learning with us, but we understand everyone’s needs are different. If you find YGA isn’t the right fit, we offer a 30-day satisfaction guarantee. Simply contact our support team within your first month to request a refund, no questions asked.

Yes! We offer institutional licenses for schools, tutoring centers, and homeschool collectives. These include administrative dashboards, custom content alignment with your specific curriculum version, and volume-based pricing discounts. Contact our education partnerships team at onukeducation@gmail.com for personalized options.

All content and features are available for the duration of your subscription. For course-specific materials (like practice exams or downloadable resources), you maintain permanent access to any content unlocked during your active subscription period, even if you choose to pause or cancel your membership later.

Support

Your insights drive our improvement! Every lesson includes a quick feedback option for immediate reactions. Our monthly pulse surveys gather more detailed input on your experience.

For specific suggestions, our feedback forum allows you to submit ideas and vote on proposals from other users. We regularly implement user-suggested enhancements, and highlight changes made based on community feedback.

For quick questions, our chat support is available weekdays from 9am-7pm GMT. For more detailed inquiries, email us at onukeducation@gmail.com or use the contact form on our website. We aim to respond to all queries within one business day. For urgent matters related to your account or technical issues, our priority support line is available to subscribers during platform hours.

Learning alongside others can transform understanding! Our platform includes optional study circles – small groups of students working through similar material who can collaborate on problem-solving, discuss concepts, and motivate each other.

These groups are facilitated by a YGA mentor who guides discussions and ensures productive collaboration. We also host monthly topic-focused group sessions where students can join live problem-solving workshops.

Parents can create linked accounts that provide insight without hovering! Our parent dashboard shows progress summaries, time spent learning, mastery levels across topics, and upcoming assessment opportunities.

Monthly progress reports highlight achievements and growth areas. Parents can also opt for milestone alerts when their child completes significant learning objectives or achieves impressive assessment results.

Resources

Absolutely! Our question bank includes thousands of original questions designed to match exam patterns, along with selected past paper questions (where copyright permits).

All questions include detailed solution walkthroughs and examiner commentary explaining what earns full marks. Our exam simulator recreates the timing, format, and pressure of real examinations.

Learning diversity is something we embrace wholeheartedly. Our content is designed with multiple modalities – visual explanations, text descriptions, audio narration, and interactive elements – allowing students to engage through their preferred learning channels.

For students with specific learning differences, we offer adjustable text settings, caption options, keyboard navigation alternatives, and content pacing controls. Our support team can also provide personalized accommodation recommendations.

Science and math challenges happen to everyone – even Einstein had moments of confusion! Our multi-layered support system includes interactive hints within lessons, concept breakdowns with alternative explanations, a searchable knowledge base of common questions, community forums moderated by subject experts, and direct question submission to our teaching team. For complex topics, our “concept clinics” provide focused mini-lessons on particularly challenging areas.

Yes! Our Innovator subscription includes monthly one-on-one sessions with subject specialists. Additional sessions can be booked as needed. These personalized sessions can focus on challenging concepts, exam preparation, or exploring advanced topics beyond the standard curriculum. Our tutors are experienced educators with deep subject knowledge and a passion for helping students achieve breakthroughs.

Absolutely! Many teachers use our platform as a supplement to their classroom instruction. Our teacher accounts include classroom management tools, the ability to assign specific content modules, student progress tracking, and exportable reports.

We provide implementation guides with suggestions for blended learning approaches and ways to use our visualizations and simulations during in-class demonstrations.

Features

Our learning analytics dashboard provides multiple views of your journey: mastery maps show concept understanding across the syllabus; performance trends track improvement over time; and detailed reports identify specific strengths and growth areas. For parents and teachers, we offer summary reports that highlight accomplishments and suggest areas for additional support.

Absolutely! Our platform works seamlessly across devices – start a lesson on your laptop, continue on your tablet during lunch break, and review key points on your phone before bed. Your progress synchronizes automatically across all devices. Our responsive design optimizes the experience whether you’re on a small smartphone screen or a large desktop monitor.

While an internet connection is required, we’ve optimized our platform to work even with modest connection speeds. For areas with unreliable connectivity, our mobile app offers a download option that allows you to preload selected content for offline study. Interactive simulations and videos adapt their quality based on your connection speed to provide the best possible experience.